DIY Tech Support (How To Solve The Basics Yourself)

Nothing is more irritating then when you’re trying to get some work done, send an online payment or an email or do any other of the huge variety of things you use your computer for, when it suddenly stops functioning as it should.

Despite most people using a computer on a daily basis, many are still incredibly wary of trying to fix their technical issues themselves. This is understandable as obviously no one wants to do something wrong and make their problems worse.

However, there are a number of technical issues which can be easily solved without the help of tech support. Below you’ll find a number of DIY tips to help get you started before you have to resort to filing a bug report or giving a tech support company a call.

Remember: Don’t forget to try the obvious!

If you do end up giving tech support a call without trying any of the below, you may find they just tell you to do it anyway, in which case you’ve wasted time and perhaps money (if you have to pay for the call or even the support).

Do you really want to be talked monotonously through turning your computer off and on again? Of course you don’t! So, try the simple steps below first:

1. Having problems with your browser?

- Restart your internet browser: It’s a simple solution but it also solves the majority of problems that people have with their browsers. Think about how much you use and rely on your browser; it may become overloaded or just slow. In which case a simple restart can give it the boost it needs and get everything running the way it should once more.

If a restart does not work, try checking if the browser is actually the one with the problem, not you. You can do this through a number of services, for instance, Down For Everyone Or Just Me .

- Deactivate recently installed extensions: We all love an extension or two; however, sometimes installing them can cause more problems than they actually solve. If your internet browser starts giving you problems, then it is worth deactivating any of the extensions you’ve recently installed. To find out which extension is causing the problem, you should then reactivate them one at a time.

It’s also worth trying to rule out specific cookies and extensions by checking a website whilst in incognito mode, since extensions, by default, cannot run in this mode.

- Wipe your entire cache: This includes clearing all the cookies too and is one of the very first things that a tech support employee will often ask you to do. It’s always surprising how many general browser issues wiping your cache can solve and is therefore a must-do before resorting to calling support.

2. Having trouble with your internet?

- Turn your router off at the plug: Many people like to blame their internet provider for internet access problems but many times it’s a simple router issue, which you can solve in less than 20 seconds. Unplugging your router for about 10 seconds and then restarting it will, more often than not, solve your internet access issue.

- Carry out an internet speed test: Obviously if you have no internet at all, this is impossible. If, however, you’re just having issues with connection speed, performing a speed test can let you know whether it’s your actual connection, in which case you’d need to speak with your ISP (Internet Service Provider). Otherwise it might be that someone else is using your connection and slowing it down, in which case change or set up a password!

- Switch off any downloads: If you are having problems with internet access or speed, it may well be that something you are streaming or downloading is causing the problem. Turn off the download and you may find the issue is solved. If not, then it’s a good idea to call your ISP.

3. Any other general computer issues

- Switch it off and on again: Whenever your computer starts acting a bit oddly, it is always a good idea to turn it off and on again. Whether it works or not, this will always be the first thing suggested to you by tech support so you might as well do it first.

- Reduce pressure on your RAM: Sometimes running too many applications can cause your computer to run slowly or act oddly. Shut down any of the background apps you’re running until you've managed to free up RAM space. You shouldn’t have to go too overboard though as obviously your computer should be able to cope with running multiple apps.

- Regularly clear up your disk space: When under pressure your RAM will try to offload data to your hard drive. If that is too full, then obviously your computer will start to have problems. Therefore, try to make sure you regularly free up some drive space and if having problems, make a special effort to remove a few GB of data to see if that resolves your problem. This will also tell you if it is your hard drive that is faulty.


Obviously the above steps won’t be able to solve every single computer issue you come across; however, they do solve a lot! They’re therefore well worth trying out before resorting to calling our tech support where they’ll only ask you to perform each of the above steps anyway. Save yourself some time and stress and give DIY tech support a go first.

Quintech have been providing support solutions for over 23 years, have a look at the support pages for the different solutions we offer.