Customer Relationship Management (CRM)
One of the keys to successful business is the management of customers and suppliers. Customer Relationship Management (CRM) software greatly facilitates this process. Having contact details; all incoming and outgoing correspondence, whether in the form of letter, fax or e-mail; quote management; order processing; support logs and complete transaction history all stored in one easily accessible database means that you have all you need to know about your customer available at your fingertips.
Links into compatible accounting software can streamline the whole business process allowing more time to concentrate on core business rather than endlessly entering transactions and chasing paper.
CRM packages come in different sizes and levels of complexity to suit every business need. Quintech is an accredited supplier of a range of these products and is ready to advise on the best one for your business.
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Service Management
The service management capabilities help service departments provide support for service operations, customer support and management of sales opportunities.
The integral CRM functionality ensures complete control of customer acquisition, retention, loyalty and profitability for the business.
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