Platinum Support
Whilst we offer 'a la carte' support services where you can mix and match high quality support on whatever hardware or software you want covered, we also offer an 'all in one' contract that bundles up all of the reactive and proactive services we can offer into one package.
The benefit to your business or organisation is that you are covered for nearly every eventuality Platinum Support gives you:
On-Site Hardware Support - every single item of equipment purchased in the last 5 years is covered.
Software Support - premium hotline telephone support and remote access for all of your Software.
Netcare - scheduled - 'housekeeping' services to check that your network is running as it should.
Disaster Recovery - A 10 user network standing by should you need it following a disaster -fire/flood etc.
PASS - Pro Active Support Services realtime monitoring of your servers with dashboard updates in our fully manned Support Department.
IT Audits - upon request we will provide you with both Hardware Audits of the equipment at your offices inluding specifications, plus Software Audits to confirm software versons and licences being used on your network.