Tell us a bit about your background.
My background is predominantly in bookkeeping, but I’ve had a few roles in the past. Amongst these I taught English as a foreign language whilst living in Hong Kong and, once back in the UK, I was Practice Manager for a dental practice. And of course, the most rewarding job of all, I’m Mum to my now grown-up children.
You’ve been here 15 years so you must have seen some changes across that time.
Yes and no. One of the major changes has been in the systems we now use to run the business. When I first started there were a lot of manual systems and processes in place and paperwork was being created left, right and centre. With the introduction of our new SAP system, we have a lot more automation, and we produce a lot less paperwork.
A place where there has been very little change is in our team. We have a good team here and many of the staff have worked for Quintech for as long as I have…or even longer. I think that’s because we have a very supportive management team who create a really nice atmosphere to work in…I can even put my slippers on if my feet get cold.
Tell us about your role and how that’s evolved over the years.
When I first joined, I was employed to look after credit control and to run reception, and those are still my core roles today. I still, firmly but politely, make sure our clients are up to date with their Quintech accounts whilst making sure the telephone is answered quickly and politely. I make sure all visitors to JP House are welcomed with a warm smile and some friendly conversation. However, I now get much more involved in other aspects of the accounts and administrative work as part of our accounts and admin team. I also make sure there is milk in the fridge and tea and coffee in the kitchen!
What do you enjoy about your role?
I’m a people person so it’s all about interaction with customers and the team for me. I spend a lot of time talking to customers who I’ve built some nice relationships with. I try to develop the relationships so we can understand our customers’ possible accounting concerns and we can talk them through without them taking offence. Each customer is different and I like getting to know them to understand how to communicate with them best. I treat all customers as individuals…
Who are you in the office?
The Chaser! I chase anything and everything from money to signatures and whatever else I’m asked to chase to keep things moving! Also, I make sure all the little things are done…tea, milk, birthday cards…all those social little things that can be important to someone’s day.
What do you enjoy doing when you’re not at work?
I like to travel and have been to some unusual places across the world.
Is there anywhere you’ve travelled to that particularly stands out?
The rainforest in Costa Rica was a real highlight. We stayed in a shack that just about had four walls and a roof. It did have a hosepipe pushed through the wall to shower under though…luxury! It was so remote it took three hours by a small local fishing boat from the nearest town just to reach the place.
We went out night canoeing at 4am one morning to see the “animals” and got caught in a proper rainforest downpour. Whilst we were sheltering under trees in our canoes, an army of highly poisonous tree frogs used us as a bridge to get to the other side. The guides were very matter of fact in saying that if we made a false move and squashed a frog, we would need instant hospital treatment…from a hospital over half a day away!
I was backpacking in Vietnam with my daughter when I fell off my bicycle into the Mekong River. The bemused locals had to pull me out, bike and all, looking very bedraggled and a bit battered and bruised. My daughter was useless and was doubled over laughing!
And next on your travel list?
Sri Lanka. I’m a big fan of gemstones and Sri Lanka is home to some of the best in the world.
If you could write your own job title based on what you do, what would it be?
Key holder for the biscuit cupboard.