Our response to the COVID-19 pandemic
Continuous service to our existing clients
Although we have made changes to our way of working in line with government recommendations, our clients will continue to receive the highest level of service for all their needs.
We have a cloud based phone system from 3CX which is ideal for remote working, accessed via a browser or phone app. This means even though we may not be in the office, you can still call us using the usual phone numbers.
This also has both video and call conferencing facilities built in, so we can handle any meetings/support/training via this medium.
If you would like to know more about this solution, please call Ian or Mike on our normal office number 01684 882700.
Remote Monitoring and Management (RMM)
Our RMM solution will continue to monitor your systems, keeping a close eye on the health of your network, servers and workstations. The RMM will alert us of any issues and allow us to remotely resolve many before they disrupt your business.
This RMM already allows some of our customers to take advantage of having remote access to their office PCs from home. If you would also like to take advantage of this facility, which only costs £10 per month per user, please get in touch.
Our industry leading Zendesk ticketing software is also cloud based, so you can continue to log tickets with us by email or voicemail; you can also log into it and see the status of your tickets.
Our IT Glue documentation system is also cloud based, so our support technicians have secure access to all of the information we need to support your systems, so if we need to check how your accounts or ERP systems are configured we have this information to hand wherever we are.
If you are interested, we could also provide you with a FREE trial of the same system with My Glue; this would allow you to store sensitive important information in a secure cloud based system for easy access especially when you are not at your desk or have limited access to information. Some examples are:
- Users’ log in details and passwords
- Administration passwords
- Alarm contact details and passwords
- Emergency contact lists
- Employee contact details
- Systems and procedure documents
- Business Process documentation
The list of examples is very long – but suffice to say that having a secure central depository for easy access is critical.
Support for new clients looking to increase home working provisions
We have extensive experience and technology in this area and are happy to discuss any new arrangements. We can provide remote working technology and daily support to enable you to continue to run your own business effectively. For any new enquiries, please call Ian Dally or Mike Philpott on our normal office number 01684 882700.