Data Privacy and Cookies Policy
At Quintech, we take your privacy very seriously. In a nutshell, this is our promise:
We’ll use your personal information to deliver the services you’ve asked for and to meet our legal responsibilities.
We’ll occasionally send you direct marketing communications where relevant and appropriate.
We’ll only pass on your details to third parties if it’s absolutely necessary for them to fulfill services to you on our behalf.
We’ll never pass on your information to third parties for their marketing purposes.
We’ll never sell your data.
We’ll store your data safely and responsibly, and only for as long as we need it to fulfill services to you.
We’re committed to ensuring the privacy of our clients and all visitors to our website. You can find all the detail in our data privacy and cookie policies below:
1.1 This section provides you with information about:
(a) what personal data we hold and process;
(b) in respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;
(c) the purposes for which we may process your personal data; and
(d) the legal grounds on which we process your data.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
1.2 Contact data/Enquiry data
We may process contact details that you provide to us (“contact data”). This contact data may include your name, address, telephone number, and email address, and may be provided through our website and during the delivery of our services. We may use this contact data to manage your account with us and to contact you to discuss your use of our services, including our website, and how those services performed and functioned for you.
With your consent, we may occasionally send you direct marketing communications where relevant and appropriate.
The legal basis for this processing is:
a) the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and/or
b) our legitimate interests, namely our interest in the proper administration of our business responding to your enquiries and ensuring the efficient administration and continued function of our website, and to market our products and services to you where relevant and/or
c) with your consent for some direct marketing communications.
1.3 Profile Data
During the course of providing services to you, you may provide us with biographical information about yourself (“profile data”). This profile data may include your contact data, details of your social media presence, biographical information which you upload and a profile picture.
We may use this data to provide you with services from our web site and to monitor and administer your account with us.
Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.
If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each e-mail.
1.4 Sensitive Personal Data
During the course of using our services, you may provide us with sensitive information about yourself (“sensitive data”). However, we will only process this sensitive data if you consent to us doing so.
1.5 Data transferred to us by you
During the course of providing our services (particularly the Quintech Essential and Fully Managed Support Services) personal data of your customers/staff (“third party personal data”) may come into our possession. Please refer to section 3. Third Party Personal Data for details as to how we will process such data.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our business.
1.6 Transaction data
We may process information relating to any payments made by you through our website (“transaction data”). The transaction data may include your contact details, your bank account details, and the transaction details. The transaction data may be processed for the purposes of processing these payments and keeping proper records of those transactions.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
1.7 Website data
We may process data about your use of our website and services (“website data”). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system. This website data may be processed for the purposes of analysing the use of the website and services.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
1.8 Notification data
We may process information that you provide to us for the purpose of subscribing to our newsletters (“notification data”). The notification data may be processed for the purposes of sending you newsletters.
The legal basis for this processing is consent.
1.9 Correspondence data
We may process information contained in or relating to any communication that you send to us or vice versa (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
1.10 Other processing activities
In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.1 Our partner service providers
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, such as Sage, SAP, Microsoft, SolarWinds MSP, intY, Entanet, 186K and GoDaddy. This may be for example to process Data Backups or maintain email continuity. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own purposes.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.2 Our professional advisers
We may disclose your personal data to our professional advisers insofar as reasonably necessary for the purposes of managing risks, obtaining professional advice and managing legal disputes.
The legal basis for this processing is our legitimate interests, namely our interest in the proper administration of our business.
2.3 Where we provide your personal data to any third party
Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing agreement with that third party.
2.4 To comply with legal obligations
In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.
We may update this policy from time to time by publishing a new version on our website.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
6.4 Your right to access your data.
You have the right to ask us to confirm whether or not we process your personal data and, to have access to the personal data, and any additional information. That additional information includes the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data. The first copy will be provided free of charge, but we may charge a reasonable fee for additional copies.
6.5 Your right to rectification
6.6 Your right to erasure
6.7 Your right to restrict processing
6.8 Your right to object to processing
6.9 Your right to object to direct marketing
6.10 Your right to object for statistical purposes
6.11 Automated data processing
6.12 Complaining to a supervisory authority
Telephone – 0303 123 1113 (local rate) or 01625 545745
6.13 Right to withdraw consent
6.14 Exercising your rights
This website is owned and operated by Quintech Computer Systems Ltd.
We are registered in England and Wales under registration number 05264585, and our registered office is at:
Green Lane Business Park
You can contact us:
(a) by post, using the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number 01684 882700 or as published on our website from time to time; or
(d) by email, using firstname.lastname@example.org or the email address published on our website from time to time.
Cookies are small data files used to store information on your computer, tablet or mobile device. There are different types of cookies depending on the task, find more information below about the cookies we use and the role they play in helping to make our website more customer friendly and easy to use.
We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you. Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies.
Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access. Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.
Session cookies help us to provide important features and functionality on our website to offer you the best experience. These cookies remember your preferences when browsing different pages for the site. Examples of this are keeping track of the items in your basket and remembering that you are logged in.
Persistent cookies help us to remember settings between multiple sessions, they are set for a long time (e.g. 2 years). Examples of this type of cookie are storing your Privacy Settings so you don’t need to set them every time you visit the website.
These keep a track of how many visitors are on the site and what is being clicked, this allows us to learn which features you find easy to use and where we can improve to give you a better user experience.
These enable us to deliver tailored adverts when you are browsing the web. Allowing us to show you relevant content based on the products you have viewed or added to your basket. You can opt out of advertising using the privacy dashboard.
See the Your Online Choices website for more information about these types of cookies.