MASS

Essential Support Services (ESS)

Our core IT support package offers a comprehensive level of proactive IT support for a monthly fee. Customise with additional bundles and features for your specific business needs. 

One monthly fee for your base IT support package. 

A true IT support partnership - consider us your IT department from another postcode. 

Option to add features to customise your level of support. 

A proactive approach that gives you valuable insight into your systems, while fending off threats before they impact your business. 

Need a quote or a chat about your options?

How it works

We proactively manage and support your IT and systems, which means we don't sit back and wait for something to come up. We're too busy monitoring your network so that we can work to avoid that 'something' in the first place. 

As an ESS client, you're all set with your core bundles package. You can increase your level of support by adding on additional features, or by upgrading to our Fully Managed Services support program. 

What's included with ESS

Server support services

Essential support, management and maintenance of hardware and operating systems. 

Optional extras and upgrades for ESS 

(these options are included with our Fully Managed Service plan):

  • SQL management; hardware and parts included; hosting; patch management; warranty labour; priority response level; loan equipment included; real-time monitoring. 

Desktop, laptops and printers

Support and monitoring of desktops, laptops (hardware and software) and printers. 

Optional extras and upgrades for ESS 

(these options are included with our Fully Managed Service plan):

  • Desktop and laptop maintenance; real-time performance monitoring of desktops, laptops and printers; priority response level; warranty labour included; user support for 3rd party software and onsite, desk-side assistance; print server and queue management; peripheral device hardware and parts included. 

Network devices

Support and performance monitoring of all network devices and wifi, including remote and onsite technical support. 

Optional extras and upgrades for ESS 

(these options are included with our Fully Managed Service plan):

  • Router, firewall and switch availability and performance management; wifi management; hardware and parts included; loan equipment included; priority response level.

Site administration

Cover, support and configuration of your site network including 24/7 network monitoring and monthly reports. 

Optional extras and upgrades for ESS 

(these options are included with our Fully Managed Service plan):

  • Vendor relationship management; group policy management; proxy server setup and management; monthly network reports; priority response level.

Disaster recovery and data backup

Maintenance, support and monitoring of desktops, laptops (hardware and software) and printers. Uninterruptible Power Supply (UPS) monitoring included. 

Optional extras and upgrades for ESS 

(these options are included with our Fully Managed Service plan):

  • Data assessment and analysis; full disaster recovery (software needed); hardware and parts included; loan equipment included.

Advanced security

Full antivirus management and disinfection, security monitoring and a suite of user security measures including signature-based, rule-based and behavioural scans. 

Optional extras and upgrades for ESS 

(these options are included with our Fully Managed Service plan):

  • Virus disinfection included; security performance monitoring included (AV Defender software needed); email content and attachment filtering (software subscription needed); firewall; web content filtering; application control. 

Also in Managed Services

Fully Managed Service (FMS)

Our comprehensive service includes all 44 services features and is tailored to suit your business. 

Disaster Recovery

We specialise in business continuity planning - helping our customers protect their businesses from bumps in the road, big or small.

Not sure where to start? Give us a call. We'd be happy to help. 

What our customers say about us

 

There was zero downtime or disruption to our customers during the changeover. Quintech made it pain free.

 

How we use your data

Tel: 01684 882700 | Support: 01684 882702 

Email: info@quintech.co.uk

JP House, Green Lane,

Tewkesbury, Gloucestershire, GL20 8SJ

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© 2019 by Quintech Computer Systems Ltd.